After over a week now, MGM Resorts International claims its systems are fully operational following a cyber attack that disrupted operations across the country.
The cybersecurity attack hit MGM’s Borgata Hotel Casino & Spa in Atlantic City. MGM Rewards access, digital hotel keys, ATMs, sports betting kiosks, and even specific slot machines at Borgata were unavailable beginning on September 10.
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Borgata Atlantic City is Almost Back to Normal
By Wednesday, practically all of Borgata’s customer-facing activities, including slot ticket-in/ticket-out and free slot play, were back online. However, some systems, like the MGM Rewards app, along with online hotel reservations, remain dormant.
Due to increased call volumes, wait times may be longer than anticipated. Although Borgata Hotel Casino and Spa is a 24-hour business, we suggest calling during the following time frame: Mon through Fri 8 AM-7 PM.
— BORGATA (@BorgataAC) September 20, 2023
MGM Rewards are restored to normal at slots, but tier credits collected at table games are still being manually recorded. MGM is still allowing guests to cancel their hotel bookings without penalty within Sept. 24.
— MGM Resorts (@MGMResortsIntl) September 20, 2023
“Our resort services, dining, entertainment, pools, and spas are operational and welcome thousands of guests daily.” “Our gaming floors, including slots, table games, and poker rooms, are open,” according to an MGM statement.
It goes on to say:
“Visitors to all of our properties can use Slot Dollars and FREEPLAY, and our slots track gaming spending.” Our slot ticket-in/ticket-out systems are operational, and our excellent workers are on hand to assist guests with any intermittent glitches. We appreciate your patience and look forward to seeing you soon.”
The company’s cybersecurity vulnerabilities had no effect on its New Jersey sportsbooks or NJ online casinos.
Cyberattacks are a Hot Topic in the Gaming Industry Right Now
MGM Resorts was not the only gaming corporation to be hacked recently. Caesars Entertainment, which owns three casinos in Atlantic City, acknowledged to hackers in a report with the US Securities and Exchange Commission.
Caesars stated in the 8-K filing that their loyalty program client database was taken. The database contains personal information from a “significant number” of Caesars Rewards members, including driver’s license numbers and social security numbers.
Many unsubstantiated media sources said Caesars paid a $30 million ransom.
Despite the fact that Caesars has seen “no evidence” that the stolen data has been “further shared, published, or otherwise misused,” the company is giving credit monitoring and protection from identity theft to Caesars Rewards members. The company stated that it will contact members on a rolling basis “consistent with our legal obligations” over the next two weeks.
Furthermore, Caesars has stated that the stolen data had no impact on the operation of its online betting services, including the Caesars Palace NJ Casino app.